Shipping policy

Last Updated: October 2026

Thank you for shopping with Juniper & Clark Collective. We are dedicated to delivering your order as quickly and safely as possible. Please review our shipping guidelines below.

1. Shipping Destinations & P.O. Boxes

Domestic Shipping Only: We ship exclusively to addresses within the United States (including Alaska, Hawaii, and U.S. Territories).
P.O. Boxes: We proudly accept deliveries to P.O. Boxes via standard USPS services. Please ensure your full P.O. Box address is entered correctly at checkout.
International Shipping: We currently do not offer international shipping outside of the United States.

2. Order Processing & Lead Times

Processing Time: All orders are processed within 1 to 3 business days (Monday through Friday, excluding federal holidays).
Order Tracking: Once your order has dispatched, you will receive an automated confirmation email containing a tracking number. Please allow up to 24 hours for tracking activity to register with the carrier.

3. Shipping Rates & Delivery Estimates

Shipping costs for your order are calculated automatically at checkout based on the weight, dimensions, and destination of your items.

Shipping Method: Standard Shipping (typically delivered within 3 to 5 business days after processing).
Promotional Free Shipping: We occasionally run limited-time free shipping promotions or offer special free shipping discount codes. When active, free shipping will apply automatically or via promo code eligibility at checkout.

(Please note: Carrier delivery times are estimates and may experience slight delays during peak holiday seasons.)

4. Address Corrections & Delivery Issues

Shipping Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided at the time of purchase.
Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please check with household members or neighbors first, and then reach out to us so we can assist in opening a carrier trace.

5. Damaged Orders

If your item arrives damaged or broken during transit, please let us know right away so we can make it right:

Email juniperclarkco@gmail.com within 48 hours of delivery.
Include your Shopify order number along with clear photos of the damaged item and outer packaging.
We will review your claim promptly to arrange a replacement or refund.