Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

To start a return, you can contact us at juniperclarkco@gmail.com. Please note that returns will need to be sent to the following address: 2447 SW PAGE CIR, PORT ST LUCIE, FL 34953.

1. Return Window & Eligibility

Initiating a Return: You have 7 days from the date you receive your item to request a return.
Item Condition: To be eligible for a return, your item must be unused, unworn, undamaged, and in the same condition that you received it. It must also be in its original packaging with all attached tags and labels. You’ll also need the receipt or proof of purchase.
Non-Returnable Items: Final sale items, customized/personalized items, and gift cards are non-refundable. For safety and hygiene reasons, certain jewelry items (such as pierced earrings) or intimate decor items may also be non-returnable unless defective. Additionally, we cannot accept returns on sale items or gift cards.

2. How to Request a Return

Contact Us: To start a return, please email us at juniperclarkco@gmail.com within 7 days of receiving your package. Please include your order number, the item(s) you wish to return, and the reason for the return (or photos if the item arrived damaged).
Shipping: Once your return request is approved, you must pay for shipping for the return.
Important Note: Items sent back to us without first requesting a return via email will not be accepted.

3. Damages and Issues

Please inspect your order upon reception. If an item is defective, damaged in transit, or if you received the wrong item, please contact us immediately at juniperclarkco@gmail.com with photos of the damaged item and outer packaging so we can evaluate the issue and make it right.

4. Refunds

Inspection: Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.
Processing: If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment (e.g., credit card or PayPal).
Timing: Please allow at least 10 business days for the refund to reflect on your bank or credit card statement, as processing times vary depending on your financial institution. If more than 15 business days have passed since we’ve approved your return, please contact us at juniperclarkco@gmail.com.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have following the steps above, and once the return is accepted, make a separate purchase for the new item.